This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.
The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.
1 – Way of Health, based at Mortiboys Dental Spa Horsley and Ride Studio Cobham which hereafter for the purposes of this Privacy Notice will be referred to as the Osteopaths, is pleased to provide the following information:
2 – Who we are
The Osteopaths diagnose and treat health conditions. Treatments are carried out in accordance with the Institute of Osteopathy’s patient charter http://www.iosteopathy.org/osteopathy/the-patient-charter/. We also provide other treatments, about which our staff will be pleased to provide more details.
3 – Personal Data
a) For the purposes of providing treatment, Osteopaths may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Osteopaths to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. As part of our obligations as primary healthcare practitioners there may be circumstances related to your treatment, on-going care or medical diagnosis that will require the sharing of your medical records with other healthcare practitioners e.g GPs, consultants, surgeons and/or medical insurance companies. Where this is required we will always inform you first unless we are under a legal obligation to comply.
b) For marketing purposes, the Osteopaths may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you.
c) In making initial contact with the practice you consent to Osteopaths maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. Osteopaths may occasionally also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our premises, who may not be employed by us. Osteopaths do not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice.
d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.
f) Osteopaths will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.
4 – Legal basis for processing any personal data
To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.
5 – Legitimate interests pursued by Osteopaths
To promote treatments for patients with all types of health problems indicated for osteopathic care.
6 – Consent
Through agreeing to this privacy notice you are consenting to Osteopaths processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.
7 – Disclosure
Osteopaths will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. Osteopaths will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.
8 – Retention Policy
Osteopaths will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.
9 – Data storage
All Data is held in the United Kingdom. Osteopaths does not store personal data outside the EEA.
10 – Your rights as a data subject
At any point whilst Osteopaths are in possession of, or processing your personal data, all data subjects have the following rights:
In the event that Osteopaths refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Osteopaths can confirm what information it holds about you and how it is processed.
11 – You can request the following information:
12 – To access what personal data is held, identification will be required
Osteopaths will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Osteopaths is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to firstname.lastname@example.org or by phoning 07732 628366 or writing to us at the address further below.
In the event that you wish to make a complaint about how your personal data is being processed by Osteopaths you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.
The details for each of these contacts are:
Way of Health. Marcus Walia. Mortiboys Dental Spa, Phoenix House, Forest Road, East Horsley, KT24 5HE.Telephone: 07732 628366 or email: email@example.com
Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/
I just wanted to put pen to paper and congratulate you on the service that you provide. For the last year I have seen Marcus for various aches and pains associated with playing too much golf … I have no hesitation in recommending him to all my fellow golfers!
I am a full time physical training instructor and often recommend Marcus to my students when they require treatment. His experience in Martial Arts, Yoga and physical training make his particularly empathic to the sort of injuries incurred in these disciplines. I have no hesitation in providing an unreserved recommendation for his abilities and treatments
Having been a very active golfer suffering from back and shoulder problems for several years, Marcus’ treatment has ensured that I can continue to play the gave I enjoy several times a week. During my treatment, Marcus has helped me look at my personal fitness and find the cause of my health problems in just a couple of sessions. Marcus was very understanding when talking me through my situation and the solution was simple as long as I followed his recommendations. Marcus has always been supportive and down to earth. He is very encouraging when devisinga fitness plan to follow and made me feel confident enough to start making the necessary changes and look forward to a continued healthier lifestyle
Having suffered from regular bouts of lower back pain for a number of years and tried a number of osteopaths, physiotherapists and chiropractors I feel that with Marcus I have at last found someone who actually understands what is going on and can keep this under control. I would also add that Marcus does not employ some of the more brutal techniques that I have experienced with other therapists and I am always confident that a visit will be a painless experience. I have no hesitation in recommending his services
Over the last 5 years Marcus has been treating me. I have received very friendly, professional and effective care. Marcus has always been very flexible and willing to work around my time constraints. He is always focusing to improve himself and try different techniques. Furthermore Marcus has been very helpful in providing medical certificates and letters with explanation of my progress. I am happy to say that I can recommend Marcus’ treatment to my best friends!
I can whole heartedly recommend Marcus as an osteopath. Not only is he very quick and effective at dealing with any problems but he also shows genuine interest in helping me to improve my overall health
Marcus has a first class system of back exercises which are extremely effective and stop my back from going into the spasms I used to suffer from. He is particularly interested in sports and maintaining my participation in cycling and squash which does get more difficult as you get a bit older.
I have no hesitation in recommending using this excellent exercise routine for back pain once your G.P. has excluded more serious problems
… reflects the high standard that I have come to expect from Marcus who is one of the best yoga teachers I have worked with.
Marcus has helped me enormously when I was in pain. After only one treatment my back was much better. What I liked was the way in which explained everything he did. I can highly recommend him
.. he was recommended to me in the first instance for a neck pain that I had and that meant turning my head was almost impossible. After one session with Marcus I felt human again!..
The first time I met Marcus I had a shoulder problem, a barrel of beer fell on it! I was in agony but three visits later and I could go back to work… I would recommend Marcus for his caring personality and helpfulness
After totally loosing mobility in my shoulder and agony, sought treatment with Marcus. Pain gone almost straight away, got total mobility back, no reoccurrence at all – almost miraculous!